Refund and Returns Policy
Return & Refund Policy
At Pecos Pharma, we are committed to providing safe and reliable delivery of pharmaceutical products. Please read our return and refund policy carefully before placing an order.
Eligibility for Return
- Due to the nature of pharmaceutical products Returns are generally not accepted once the order has been delivered.
- However, a return may be accepted under the following conditions:
- The product delivered is incorrect (different from the order placed).
- The product is damaged, defective or expired at the time of delivery.
Conditions for Return
- The customer must notify us within 48 hours of receiving the order if the product is damaged, defective or incorrect.
- The product must remain unused, unopened and in its original packaging for eligibility.
- Proof of purchase (order confirmation email or invoice) is required for any return request.
Refund Process
- Refunds will be processed only after verification of the returned product.
- Approved refunds will be issued to the original method of payment within 5–7 business days.
- Shipping charges, customs duties and handling fees (if any) are non-refundable.
Non-Refundable Cases
Refunds or returns will not be accepted if:
- The customer provides an incorrect shipping address.
- The order is refused or rejected by the recipient.
- Customs authorities in the destination country restrict or reject the delivery.
- The return request is made after 48 hours of delivery.
Cancellation Policy
- Orders may be cancelled within 12 hours of placement by contacting our support team.
- Once shipped, orders cannot be cancelled.
How to Request a Return or Refund
To initiate a return or refund request, please contact us at:
📧 pecospharma7@gmail.com
📞 Nils Patel +91 84600 42474
Please include your order number, reason for return, and supporting evidence (photos of the product, if applicable).
Disclaimer: Medicines should only be used as prescribed by a licensed healthcare professional. Pecos Pharma reserves the right to deny a return or refund request if the above conditions are not met.